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Returns + Exchanges


What is your return policy?

Unused, unopened items in their original packaging can be returned for a full refund within 30 days of the purchase date. Please note that return shipping costs are not covered. Original shipping and handling fees are also non-refundable.

How do I submit a return request?

Just send us an email at support@asterlili.com with your order number and the name of the product(s) you'd like to return.

After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment.  Please note that depending on your credit card company, it may take an additional 3-7 business days after your credit is applied for it to post to your account.

Can I exchange a product?

We do not offer direct exchanges on any of our products.

 

Still have questions? Feel free to contact us at hello@asterlili.com for any other information or inquiries.

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